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GET
/
v1
/
stats
/
grouping-fields
Retrieve statistics grouped by a custom field
curl --request GET \
  --url https://api.example.com/v1/stats/grouping-fields \
  --header 'Authorization: Bearer <token>'
import requests

url = "https://api.example.com/v1/stats/grouping-fields"

headers = {"Authorization": "Bearer <token>"}

response = requests.get(url, headers=headers)

print(response.text)
const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://api.example.com/v1/stats/grouping-fields', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
CURLOPT_URL => "https://api.example.com/v1/stats/grouping-fields",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}
package main

import (
"fmt"
"net/http"
"io"
)

func main() {

url := "https://api.example.com/v1/stats/grouping-fields"

req, _ := http.NewRequest("GET", url, nil)

req.Header.Add("Authorization", "Bearer <token>")

res, _ := http.DefaultClient.Do(req)

defer res.Body.Close()
body, _ := io.ReadAll(res.Body)

fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.get("https://api.example.com/v1/stats/grouping-fields")
.header("Authorization", "Bearer <token>")
.asString();
require 'uri'
require 'net/http'

url = URI("https://api.example.com/v1/stats/grouping-fields")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body
[
  {
    "grouping_field_value": "Support",
    "total_requests": 450,
    "avg_score": 84.2,
    "min_score": 52,
    "max_score": 97.5,
    "avg_duration": "00:06:12",
    "min_duration": "00:01:45",
    "max_duration": "00:18:30"
  }
]
{
"code": "001-001-0001",
"message": "The requested resource was not found"
}
{
"detail": [
{
"loc": [
"<string>"
],
"msg": "<string>",
"type": "<string>"
}
]
}

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Query Parameters

start_date
string<date-time>
required

Start of date range (UTC)

end_date
string<date-time>
required

End of date range (UTC)

model_name
string
required

Name of the analysis model

grouping_field_key
string
required

Field key to group results by

Response

Successful Response

grouping_field_value
string
required

Value of the grouping field

Example:

"Support"

total_requests
integer
required

Number of calls in this group

Example:

450

avg_score
number

Average Neurascore percentage for this group

Example:

84.2

min_score
number

Lowest score in this group

Example:

52

max_score
number

Highest score in this group

Example:

97.5

avg_duration
string

Average call duration (HH:MM:SS)

Example:

"00:06:12"

min_duration
string

Shortest call duration

Example:

"00:01:45"

max_duration
string

Longest call duration

Example:

"00:18:30"