Create a new analysis model with custom scoring criteria and evaluation parameters.
The model defines how call recordings will be analyzed and scored. Include categories and variables to structure your evaluation criteria.
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Request body for creating or updating an analysis model
Unique name for this analysis model
1 - 255"Customer Service Evaluation v2"
Detailed description of what this model evaluates
"Comprehensive evaluation model for customer service calls including greeting, problem resolution, and closing."
Analysis configuration defining evaluation criteria and scoring rules
List of variables to extract during analysis
Custom prompt to guide audio transcription. Include domain-specific vocabulary, proper nouns, or context to improve accuracy.
"This is a customer service call for a telecommunications company."
Enable automatic call summary generation after analysis
true
Custom prompt for summary generation. Only used if summarize_call is true.
"Summarize the key points of this customer service call."
Whether this model uses the NeuraScore scoring system
false
Whether this model is active. Disabled models are hidden from listings.
true
Successful Response
Analysis model details and configuration
Unique identifier for this model
1
Owner client identifier
"client_abc123"
Model name
"Customer Service Evaluation v2"
Detailed description of the model
"Comprehensive evaluation model for customer service calls"
Analysis configuration and evaluation criteria
Whether automatic summary generation is enabled
true
Whether this model uses the NeuraScore scoring system
false
Whether this model is active and available for use
true
Timestamp when model was created (UTC)
Creator identifier
Configured metadata fields for additional data extraction
Custom prompt for audio transcription
"Customer service call for telecom company."
Custom prompt for summary generation
"Summarize the key points of this call."
Timestamp of last update (UTC)
Last updater identifier