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GET
Retrieve aggregate statistics for analyzed calls

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Query Parameters

start_date
string<date-time>
required

Start of date range (UTC)

end_date
string<date-time>
required

End of date range (UTC)

model_name
string
required

Name of the analysis model to filter by

Response

Successful Response

Aggregate statistics for analyzed calls within a date range

total_requests
integer
required

Total number of analyzed calls in the period

Example:

1250

avg_score
number

Average Neurascore percentage across all calls

Example:

82.5

min_score
number

Lowest Neurascore percentage

Example:

45

max_score
number

Highest Neurascore percentage

Example:

98

avg_duration
string

Average call duration (HH:MM:SS)

Example:

"00:05:23"

min_duration
string

Shortest call duration

Example:

"00:01:15"

max_duration
string

Longest call duration

Example:

"00:25:47"

total_agents
integer

Number of unique agents in the period

Example:

45

count_by_status
Count By Status · object

Breakdown of calls by processing status

Example:
extracted_variables
string[]

List of available extracted variable keys

Example:
score_by_category
Score By Category · object[]

Average scores broken down by evaluation category

Example:
agent_stats
Agent Stats · object[]

Per-agent performance statistics

Example: