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GET
Retrieve a specific call analysis

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

id
string<uuid>
required

Unique identifier of the call analysis

Response

Successful Response

Complete call analysis result with scores, insights, and metadata

id
string<uuid>
required

Unique identifier for this analysis

Example:

"550e8400-e29b-41d4-a716-446655440000"

external_id
string
required

Your reference ID for this call

Example:

"CALL-2024-001234"

status
enum<string>
required

Current processing status: PENDING, PROCESSING, COMPLETED, or FAILED

Available options:
PENDING,
AUDIO_CONVERSION_IN_PROGRESS,
AUDIO_CONVERTED,
AUDIO_TRANSCRIPTION_IN_PROGRESS,
AUDIO_TRANSCRIBED,
TRANSCRIPTION_ANALYZE_IN_PROGRESS,
TRANSCRIPTION_ANALYZED,
TRANSCRIPTION_SUMMARIZE_IN_PROGRESS,
TRANSCRIPTION_SUMMARIZED,
TRANSCRIPTION_FAILED,
PROCESS_COMPLETED,
ERROR
enabled
boolean
required

Whether this record is active

Example:

true

created_at
string<date-time>
required

Timestamp when analysis was created (UTC)

created_by
string
required

System identifier that created this record

agent_id
string

Identifier of the agent who handled the call

Example:

"AGT-001"

agent_name
string

Display name of the agent

Example:

"John Smith"

model_id
integer

ID of the analysis model used for evaluation

Example:

1

error_message
string

Error details if status is FAILED

original_file_name
string

Name of the uploaded audio file

Example:

"support_call_20240115.mp3"

additional_parameters
Additional Parameters · object

Custom metadata provided during submission

Example:
analysis_result
Analysis Result · object

Extracted variables and data from the analysis

neurascore_result
Category · object[]

Detailed scoring breakdown organized by evaluation categories

total_score
integer

Total achieved score across all categories

Example:

425

expected_score
integer

Maximum possible total score

Example:

500

score_percentage
number

Overall achievement percentage (0-100)

Example:

85

summary
string

AI-generated summary of the conversation

Example:

"The agent handled a billing inquiry efficiently, resolving the customer's concern about an unexpected charge."

insights
string[]

Key observations and recommendations from the analysis

Example:
keywords
string[]

Key topics and themes discussed in the call

Example:
updated_at
string<date-time>

Timestamp of last update (UTC)

updated_by
string

System identifier that last updated this record